Commercial Terms of Service

1.1 Agreement Overview

These Commercial Terms of Service ("Terms") constitute a legally binding agreement between the business entity you represent ("Customer," "you," or "your") and Geopera Pty Ltd ("Geopera," "we," "our," or "us") governing your commercial use of our platform, services, websites, and applications (collectively, the "Services").

1.2 Contract Formation

• Agreement becomes binding upon written acceptance
• Purchase order requirements
• Master service agreement integration
• Order form incorporation
• Statement of work applicability
• Service level agreement incorporation

1.3 Commercial Entity Requirements

• Valid business registration
• Authorized representative
• Financial responsibility
• Tax registration
• Commercial licensing
• Insurance requirements

1.4 Documentation

• Technical documentation
• API documentation
• Integration guides
• Security documentation
• Compliance documentation
• Support documentation

2.1 Enterprise Platform Features

• Advanced processing capabilities
• Custom workflow development
• Enterprise API access
• Enhanced security features
• Priority processing
• Dedicated resources

2.2 Service Levels

• Guaranteed uptime SLAs
• Performance metrics
• Response time guarantees
• Resolution time commitments
• Maintenance windows
• Emergency support

2.3 Enterprise Support

• Dedicated account manager
• Technical account manager
• 24/7 support availability
• Priority ticket handling
• Custom training sessions
• Implementation assistance

2.4 Professional Services

• Custom development
• Integration services
• Training services
• Consulting services
• Implementation services
• Migration assistance

3.1 Account Hierarchy

• Master account structure
• Sub-account management
• User role definitions
• Permission levels
• Department segregation
• Billing hierarchy

3.2 User Administration

• User provisioning
• Access control
• Role management
• Activity monitoring
• Usage reporting
• Compliance tracking

3.3 Enterprise Security

• SSO integration
• Custom authentication
• IP restrictions
• Audit logging
• Security reporting
• Compliance monitoring

4.1 Licensed Rights

• Processing rights
• Distribution rights
• Integration rights
• Modification rights
• White-labeling rights
• Resale rights (if applicable)

4.2 Usage Restrictions

• Territory limitations
• Industry restrictions
• Competition limitations
• Third-party access
• Unauthorized modifications
• Prohibited applications

4.3 API Rights

• API call volumes
• Integration rights
• Rate limits
• Access tokens
• Authentication requirements
• Usage monitoring

5.1 Enterprise Pricing

• Volume-based pricing
• Commitment levels
• Custom pricing
• Multi-year terms
• Price protection
• Volume discounts

5.2 Payment Terms

• Net payment terms
• Invoice requirements
• Payment methods
• Late payment penalties
• Dispute procedures
• Collection rights

5.3 Enterprise Billing

• Consolidated billing
• Custom invoicing
• Usage reporting
• Cost allocation
• Budget controls
• Payment reconciliation

6.1 Commercial IP Rights

• Platform licensing
• Custom development ownership
• Integration rights
• Modification permissions
• Derivative works
• Patent rights

6.2 Customer IP

• Data ownership
• Process ownership
• Integration ownership
• Custom development rights
• Configuration ownership
• Output ownership

6.3 License Grants

• Production use
• Development use
• Testing rights
• Backup rights
• Disaster recovery
• Training use

7.1 Enterprise Data Handling

• Data processing terms
• Data protection requirements
• Security measures
• Processing locations
• Sub-processor requirements
• Compliance requirements

7.2 Commercial Data Rights

• Usage rights
• Analysis rights
• Aggregation rights
• Benchmarking rights
• Improvement rights
• Research rights

7.3 Data Security

• Enterprise security measures
• Encryption requirements
• Access controls
• Monitoring requirements
• Incident response
• Recovery procedures

8.1 Industry Standards

• ISO compliance
• SOC certifications
• GDPR compliance
• Industry regulations
• Security standards
• Quality standards

8.2 Audit Rights

• Customer audit rights
• Third-party audits
• Compliance reviews
• Security assessments
• Performance audits
• Documentation access

8.3 Reporting

• Compliance reporting
• Security reporting
• Performance reporting
• Usage reporting
• Incident reporting
• Audit reporting

9.1 Performance Metrics

• Uptime guarantee
• Response time
• Processing speed
• API availability
• Error rates
• Resolution times

9.2 Service Credits

• Credit calculation
• Credit application
• Claim process
• Credit limitations
• Exclusive remedies
• Usage restrictions

9.3 Support Levels

• Enterprise support
• Technical support
• Emergency support
• Maintenance support
• Implementation support
• Training support

10.1 Indemnification

• IP infringement
• Data protection
• Regulatory compliance
• Third-party claims
• Security breaches
• Service failures

10.2 Limitation of Liability

• Direct damages cap
• Aggregate liability
• Excluded damages
• Insurance coverage
• Force majeure
• Mitigation requirements

10.3 Insurance

• Required coverage
• Coverage limits
• Provider requirements
• Certificate provision
• Notice requirements
• Claims handling

11.1 Commercial Term

• Initial term
• Renewal terms
• Notice periods
• Termination rights
• Transition periods
• Wind-down rights

11.2 Enterprise Termination

• Convenience termination
• Cause termination
• Change of control
• Bankruptcy
• Regulatory requirements
• Force majeure

11.3 Transition Services

• Data export
• Service transition
• Knowledge transfer
• Configuration backup
• Documentation delivery
• Support continuation

12.1 Protected Information

• Trade secrets
• Technical information
• Business information
• Customer data
• Product plans
• Financial information

12.2 Protection Requirements

• Security measures
• Access controls
• Use restrictions
• Disclosure limitations
• Return requirements
• Destruction requirements

12.3 Disclosure Rights

• Required disclosures
• Legal process
• Regulatory requirements
• Authorized recipients
• Notice requirements
• Protective orders

13.1 Commercial Disputes

• Senior management resolution
• Mediation requirement
• Arbitration provisions
• Jurisdiction
• Venue selection
• Governing law

13.2 Resolution Process

• Notice requirements
• Response timeline
• Escalation process
• Resolution deadlines
• Documentation requirements
• Implementation timeline

13.3 Remedies

• Injunctive relief
• Specific performance
• Monetary damages
• Termination rights
• Service credits
• Other remedies

14.1 Assignment

• Corporate restructuring
• Change of control
• Asset sale
• Merger rights
• Notice requirements
• Consent requirements

14.2 Representations

• Authority
• Compliance
• No conflicts
• Valid rights
• Financial condition
• Technical capability

14.3 Notices

• Required form
• Delivery methods
• Receipt confirmation
• Address updates
• Timing requirements
• Language requirements

15.1 Commercial Contacts